Jul 16, 2018
We live in an evolved eco-system. The context of our work and social lives is fundamentally different. We are now in the social age and that requires that we step up and become social leaders. What exactly is a social leader and what will it take for us to become social leaders? That’s what my guest and I discuss in...
Jul 9, 2018
There are several truths that are common to all exceptional customer service experiences and certain behaviors that, when performed by employees, truly elevate the customer service experience.
My guest today is customer enthusiast, speaker, and a former 20-year Marriott International employee, Steve Curtin. Steve...
Jul 2, 2018
Customers don't want to be sold to. However, they do want to know about businesses that offer solutions to their problems.So how can you, as a business owner, craft your marketing and sales messages in a way that resonates with your prospective customers and gets them to take action? Through storytelling!
I’m joined...